This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
VIVE CONCIERGE PRIVACY AND SECURITY NOTICE
INTRODUCTION
Vive Concierge provides a website and a mobile app.
The Website and the App are referred to collectively in this Privacy Statement as the Site.
This Privacy Policy applies to the Site, which is owned and operated by Vive Concierge, Inc. This Privacy Statement describes how Vive Concierge collects and uses the personal information you provide on, and other information that is collected from your use of the Site. It also describes the choices available to you regarding our use of your personal information and how you can use and update this information. It further describes how Vive Concierge uses your personal data to provide and improve its services. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
Vive Concierge has designated itself as an Affiliated Covered Entity for purposes of compliance with the Health Insurance Portability and Accountability Act (“HIPAA”). We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
By using Vive Concierge services, you are consenting to the practices described in this Privacy Notice.
Vive Concierge is subject to HIPAA, which governs how we may use and disclose your Protected Health Information (“PHI”). Our Notice of Privacy Practices, included below, describes our use and disclosure of PHI. Any other personal information not subject to the Notice of Privacy Practices is subject to the Vive Concierge Privacy Notice.
VIVE CONCIERGE INC. PRIVACY AND SECURITY STATEMENT
PRIVACY POLICY OVERVIEW
Vive Concierge Inc. is committed to protecting the privacy of the users of the Site. We will use, disclose and secure your personal information as stated in this Privacy and Security Statement.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect personal information that you provide when you use our services, such as your name, address, email, and phone number. This information is used to fulfill your requests, provide service support, manage your account, and communicate with you regarding our services.
COOKIES AND TRACKING TECHNOLOGIES
We and our service providers may place Internet “cookies” or similar technologies (JavaScript, HTML5, ETag) on the computer hard drives of visitors to the Site. Information we obtain helps us to tailor our Site to be more helpful and efficient for our visitors. For example, we are able to see the navigation path taken by users, and that information allows us to understand user success or challenges with the web experience. The cookie consists of a unique identifier that does not contain information about your health history. We use two types of cookies, “session” cookies and “persistent” cookies, along with other similar technologies.
A session cookie is temporary, and expires after you end a session and close your web or app browser. We use session cookies to help customize your experience on our Site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our web pages or mobile screens.
Persistent cookies remain on your hard drive after you’ve exited from our Site, and we use them for several reasons. For instance, if you’ve given us permission to email you with information about your Kaiser Permanente benefits, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our Site. We sometimes use this type of persistent cookie with a “Web beacon” (see below). Persistent cookies will not contain any personal health information about you such as a Kaiser Permanente Health/Medical Record number.
You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Safari, Chrome, Firefox, Internet Explorer and iOS browsers are commonly used browsers.
CALIFORNIA RESIDENTS
If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These rights include requesting access to the personal information we hold about you, the right to request that we delete your personal information, and the right to opt-out of the sale of your personal information. To make any of these requests, please contact us via email at admin@viveconcierge.net or call us at 310-492-4003.
CONFIDENTIAL AND SECURE INFRASTRUCTURE
We comply with HIPAA and ensure all patient health information is secure at rest and in transit. We are facilitating advanced and robust communication between care teams, patients, and their families with an exceedingly secure environment that is thoughtful and user friendly.
SECURITY MEASURES
The Site has security measures in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control both during transmission and once the information is received. These measures include encryption of data using the Secure Socket Layer (SSL) system, and using a secured messaging service when we send your personal information electronically to the Site. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Site by Internet, text message or email cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed in the “Contact Information” section below in this Privacy Statement.
WEB LOGS
As is true of most websites, we gather certain information automatically. We maintain standard Web logs that record data about all visitors and customers who use the Site and we store this information for no longer than reasonably useful to carry out its legitimate business purpose, or as legally required. These logs may contain the Internet domain from which you access the Site (such as xfinity.com, att.com, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages or mobile screens you viewed; and the address of the website you linked from, if any. If you sign on to the Site to use secured features, our web logs will also contain an individual identifier and show the services you have accessed.
All Web logs are stored securely, and may only be accessed by Vive Concierge employees or designees on a need-to-know basis for a specific purpose. Vive Concierge uses Web log information to help us design our Site, to identify popular features, to resolve user, hardware, and software problems, to make the Site more useful to visitors and for security purposes.
WEB BEACONS
We may also occasionally use “Web beacons” (also known as “clear gifs,” “Web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or email, that can tell us if you’ve gone to a particular area on our Site. For example, if you’ve given us permission to send you emails, we may send you an email urging you to use a certain feature on our Site. If you do respond to that email and use that feature, the Web beacon will tell us that our email communication with you has been successful. We do not collect any personal health information with a Web beacon, and do not link Web beacons with any other personal health information you’ve given us.
Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.
Our mobile application contains software development kits (SDKs) that may collect and transmit information back to us or third-party partners about your usage of that mobile application or other applications on your device. Such data, when collected by a 3rd party, that may show what click path was taken, what pages users visited and how long certain pages took to display, is not identifiable to you as an individual.
CONTACT INFORMATION
If you have any questions or concerns about our privacy policies and practices, or if you need further assistance with any matter relating to your privacy rights, please contact us at:
Vive Concierge Inc.
3756 Santa Rosalia Drive, Suite 222
View Park, CA 90008
Phone: 310-492-4003
Email: assist@viveconcierge.net
CHANGES TO OUR PRIVACY POLICY
We may revise this Privacy Statement from time to time as we add new features or modify the way we manage information, or as laws change that may affect our services. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our polices that may effect you. If we make material changes to our Privacy Statement, we will post notice of this on our Site prior to the changes becoming effective.
This privacy statement is effective as of 1st October, 2024.